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FAQS

Here to Assist

FAQs for LYFtheBrand Apparel

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Ordering and Shipping

  1. How long will it take to receive my order?

    • Orders typically ship within 5-7 business days. Delivery times may vary depending on your location.

  2. Can I track my order?

    • Yes, you will receive a tracking number once your order is shipped.

  3. What should I do if my package is lost?

    • If your package is lost in transit, you can file a claim within 30 days of the estimated delivery date. Contact us at lyfaccording2cree@gmail.com for assistance.

Returns and Exchanges

  1. Can I return an item if it doesn't fit?

    • Size exchanges are accepted at LYFtheBrand’s discretion. If approved, a new order will need to be placed at your expense.

  2. What items cannot be returned?

    • Sealed goods, including face masks, cannot be returned due to health and hygiene reasons.

  3. What if I provided the wrong address?

    • If your package is returned due to an incorrect address, you will be responsible for reshipment costs once an updated address is confirmed.

  4. Do you accept returns for buyer’s remorse?

    • No, LYFtheBrand does not offer refunds for buyer’s remorse.

Product Quality Issues

  1. What should I do if my item is damaged or defective?

    • Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. Contact us at lyfaccording2cree@gmail.com with details and photos of the issue.

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FAQs for LYF Works Life Coaching Services

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Scheduling and Cancellations

  1. How do I schedule a coaching session?

  2. What if I need to reschedule my session?

    • Sessions can be rescheduled with at least 24 hours' notice. Cancellations or rescheduling within 24 hours of the session will incur a fee.

  3. What happens if I miss a session?

    • Missed sessions without prior notice will not be refunded or rescheduled.

Payments and Refunds

  1. Are payments for coaching sessions refundable?

    • Payments are non-refundable once the service has been rendered. Refunds for unused sessions in a package may be considered on a case-by-case basis with a 10% processing fee.

  2. Can I get a refund if I am dissatisfied with my session?

    • If you are dissatisfied with your initial session, contact us at lyfaccording2cree@gmail.com to discuss your concerns and possible resolutions.

Confidentiality and Support

  1. Is the information I share in sessions confidential?

    • Yes, all coaching sessions are confidential, and information will only be disclosed with your explicit consent or if required by law.

  2. Who do I contact if I have questions about LYF Works services?

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